Last updated: September 14, 2021.
Welcome to Upscale, a service provided Upscale Technology Corp. (“Upscale”, “we”, “us”, or “our”). Upscale is sales personalisation software that drives more sales and better sales for organisations. It is designed to double revenue, provide a single hub sales management system and increase net promoter scores by 50% more than current levels.
We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Upscale operates.
We may collect your personal information as an individual for various purposes, such as the following:
Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent. When we collect and use your personal information subject to the EU Privacy Legislation this may have consequences for your rights.
Between Upscale controlled subsidiaries we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, Upscale uses suppliers located in various countries to collect, use, analyze, and otherwise process personal information on its behalf.
Where appropriate, Upscale may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.
If Upscale decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Upscale’s practice to require appropriate protection for personal information in these types of transactions. Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Upscale, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
The international footprint of Upscale involves a large number of transfers of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information, which Upscale complies with where applicable.
We intend to protect your personal information and to maintain its accuracy. Upscale implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use and disclosure.
We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.
Because the circumstances may vary depending on the context and the services, the information provided in a specific notice may provide more detailed information on applicable retention terms.
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Upscale and its subsidiaries. Where Upscale or a subsidiary it controls (not established in the European Economic Area (EEA)) is required to appoint a legal representative in the EEA, the representative for all such cases is Upscale. Upscale is not the controller in situations such as:
You can request to access, update, delete or correct your personal information. You also have the right to object to direct marketing. You can access the request process via our website. You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:
It is always our primary objective to try to solve any challenges as swiftly and amicably as possible.